Business Solutions: Table of Contents

Managed Services

Throughout the San Francisco Bay Area, ProvideNet offers multiple Managed Service Packages to fit your business. From complete IT administration, to providing hourly service level agreements for your organization, ProvideNet is the perfect choice to handle any part of your IT infrastructure allowing you to get back to business.

Web Hosting

We offer many levels of hosting solutions. Our hosting packages cover the gamut, from small personal sites to multi-platform fully managed solutions, ProvideNet can solve any of your hosting requirements.

Service Level Agreements

When your business only needs a certain level of service from industry experts, call on us to provide a service level agreement to cover any part of your network or communication infrastructure. We can provide support to your existing IT staff, after-hours service, on-call emergency incidents or any type of desired support.

A service level agreement assures a pricing structure and a response priority to your situation. Having such an agreement in place guarantees the support requested within the time frame specified. This level of service is ideal for organizations that require specific response times to resolve issues that arise. Service level agreements may also include maintenance schedules to be performed on particular hardware to certify up time on critical systems.

Contact us through our toll-free number, email or our contact form to further discuss how a Service Level Agreement could work for your business.

Consulting Services

We provide service on an hourly basis at a rate of $85.00 to $125.00 per hour, depending on the level of expertise involved to resolve your particular issue. There are additional charges for afterhours and emergency service requests.

In contrast, ProvideNet offers hourly bundled services allowing clients to purchase a block of hours at a reduced rate that also insures priority scheduling. We have several options allowing the purchase of hours on a monthly basis, quarterly or yearly. Talk to a representative today to create custom hourly bundle that will fit your budget and projected service needs.

Help Desk Support

All of our Managed Services plans, including Service Level Agreements and Consulting Services include Help Desk support options. This service allows each of your employees’ access to our knowledgeable technicians, usually through a remote support solution. This allows us to connect directly to your system and assist in whatever may be an issue or provide necessary training.

You can review our Managed Services options by clicking here or by contacting us by phone, email or contact page by clicking the button below.

Disaster Recovery

Every business must have some sort of disaster recovery plan to protect from the simplest of failures, to an entire data or infrastructure loss. We offer online backup solutions as just part of a necessary DR plan. This offsite backup solution uses state of the art encryption with a web based interfaced for ease of restoring your files. ProvideNet will setup and maintain all aspects of your Online backup service to protect your data in case the worst happens

If your business needs a professional, documented and tested Disaster Recovery plan, we can help. Through our consultant or managed services, we can assess your current plan, create a new plan and perform a worst case scenario test. To find out more about our Consulting services, click here.

For more information on Disaster Recovery plans, please contact us via our toll free number, email or contact form by clicking on the link below.

Business DSL

Our Business Class DSL is top in its class for support and reliability. Unlike the “bigbox” providers, we offer immediate response times and monitor your circuit 24/7 so we can react quickly if ever an outage were to occur. We understand the importance to keeping your business connected.

Redundant DSLx2

In critical business applications, where speed and reliability are most important, ProvideNet offers DSLx2 service. This is a unique service that bonds two or more DSL circuits together, doubling your speed and offering a redundancy factor for your network. This is the best possible solution for those having critical communications needs in a small footprint.

Dedicated T1 Service

When your business needs a stronger and more reliable connection where distance is a factor, a dedicated, high speed service is the answer. ProvideNet can offer single or multiple, bonded T1 circuits to your facility that has superior strength, lower bandwidth overhead and business class reliability. Our T1 service is the answer for those businesses that have outgrown traditional DSL.

High Speed Dialup

Got Dialup? Switch to the fastest possible dialup available. Our unique high speed compression servers allow for the fastest possible download and browsing speeds on the internet. Whether you are in search for a corporate solution for remote monitoring of devices or a simple home solution, ProvideNet has been providing robust and dependable dialup services since 1996.

Residential DSL

Get the bandwidth you need for downloading music, video, and games with incredible stability, superior customer service and affordable rates. Connect all the computers in your home to the Internet at once, without installing extra telephone lines or missing phone calls!

Residential service includes a fixed IP address, installation and equipment with a 1 year contract.

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Residential High Speed Dialup

Switch from standard Dialup to our high-speed dialup solution when DSL is not an option. Learn more about our high speed dialup solutions by clicking the link below.