We value the privacy of each and every customer and we will never sell, lease or rent any personal data to anyone.

Web server activity logs

Like most web servers on the Internet, our servers collect and store all of the information that your web browser sends when it requests a web page, including:

• The name, domain, and numerical internet address of the "host" computer from which you access the internet
• The date and time you accessed our site
• The Internet address of the web page that you came from
• The page you requested from our site and the number of characters sent to your computer
• The information your web browser software sends as its so-called "User Agent," which typically identifies the browser software and may also indicate the operating system and type of CPU used in your personal computer.

It is impossible to determine the actual identity of an individual user from this information.

The logs are periodically summarized and analyzed in order to study site usage over time and to perform other studies to help us improve the site's organization, performance, and usefulness.

Electronic E-mail

When you send us personal identifying information via e-mail (that is, in a message containing a question or comment, or by filling out a form that e-mails us this information), we use it to respond to your requests. We may forward your e-mail to other ProvideNet employees, agents, or contract personnel who are better able to answer your questions. We do not retain or distribute lists of e-mail addresses to any parties outside of ProvideNet Communications.

Electronic mail received by our email processing servers, both for inbound and outbound transport, is normally not reviewed or retained by our systems. Information concerning the success or failure of each message, the sender's and recipients e-mail address, size of each mail and other related information may be stored in a log that is generally reviewed for troubleshooting purposes. The actual content of the mail is not kept in this log nor on our server.

However, in the course of troubleshooting mail server issues, SPAM mail investigations or mishandled mail issues, mail content may be viewed by ProvideNet employees, agents or contract personnel. At no time, unless legally or morally deemed to, will ProvideNet share any e-mail content information outside of our organization.

It should be noted, that the nature in which the Internet is constructed, information contained in e-mail's sent through any e-mail server is potentially viewable by unwanted third parties.

File Transfer Protocol (FTP)

Use of ProvideNet FTP (file transfer protocol) may also store your e-mail address if your web browser is configured to provide it. By default most web browser software does not send your e-mail address; this option is configured through your browser preferences. In Netscape Navigator, for example, this option must be set by you through the Advanced preferences category by the item labeled, "Send email address as anonymous FTP password."

Internet Access

Customers utilizing out Internet Access products are not normally monitored, however logs are generated while a user is online. These logs contain data concerning time of log on, duration of access and time of disconnect. Actual content viewed while on-line is not collected in these logs.

Online Surveys

When you voluntarily provide us with personal information as part of an online survey, we use it to perform various quantitative and qualitative analyses to improve customer service and satisfaction. We may forward the information collected to agents or contract personnel to perform the actual analysis. You are under no obligation to participate in such surveys. Non-participation will not inhibit your use of our web site in any way. If you provided the information to us in error, you may request its removal at any time.

Ordering Products

When you voluntarily provide us with personal information as part of an online survey, we use it to perform various quantitative and qualitative analyses to improve customer service and satisfaction. We may forward the information collected to agents or contract personnel to perform the actual analysis. You are under no obligation to participate in such surveys. Non-participation will not inhibit your use of our web site in any way. If you provided the information to us in error, you may request its removal at any time.

Marketing Information

We may collect information from you, with your permission, that will allow us to provide various customer services, such as promotional materials and product availability notices. We may forward the information collected to employees, agents, or contract personnel to provide specific marketing services. We will remove such information at your request.

Retention of Information

• Cookies - Some applications may save a "cookie" on your computer's hard disk to provide a temporary history of actions taken. A common example is the tracking of items placed in an online "shopping basket." We do not retain any record of "cookies" beyond what is necessary for running the application.
• Web server activity logs - Monthly extracts of the log files are archived and stored off-line at our discretion for an indefinite period of time. Some statistical summaries derived from these data may be retained online or off-line at our discretion for an indefinite period of time.
• E-mail - Information collected via e-mail will be retained at our discretion in a directly readable form for as long as necessary to complete our response. The e-mail itself may be retained in an archival form as required by Federal laws and regulations governing the retention of historical records.
• Online surveys - Information collected via online surveys may be maintained at our discretion for an indefinite period of time.
• Marketing information - Such information may be maintained at our discretion for an indefinite period of time.

Links to non-ProvideNet sites

Links and pointers to non-ProvideNet sites are provided for information only and do not constitute endorsement, express or implied, by ProvideNet Communications, of the referenced organizations, their suitability, content, products, or services, whether they are governmental, educational, or commercial.

Non-Endorsement Hypertext links and other references to non-ProvideNet products and services are provided for information only and do not constitute endorsement or warranty, express or implied, by ProvideNet Communications.

Comments and Questions

Comments or questions regarding our Privacy Policy or Acceptable use policy should be made in writing, via Contact Us.